Privacy Policy

Effective Date: September 1, 2026
Last Updated: September 1, 2026

Bigfolio LLC ("Bigfolio", "we", "our", "us") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, share, and safeguard your data when you visit our website or engage our services.

Who We Are

Bigfolio LLC is a limited liability company registered in the United States.

United States: 453 S Spring St, Suite 1212, Los Angeles, CA 90013, USA
Contact: hello@bigfolio.co

For the purposes of the GDPR, Bigfolio LLC is the data controller for personal information collected through this website.

Information We Collect

Information you give us

• Contact details: name, email address, phone number, billing address
• Business details: company name, store URL, platform and account information
• Project information: briefs, credentials, and materials you share with us
• Payment details: billing information, processed by third-party payment providers. We do not store full card numbers.
• Marketing preferences: newsletter subscriptions and communication choices

Information collected automatically

• Technical data: IP address, browser type, device information, operating system
• Usage data: pages visited, time on site, referring URLs, interaction logs
• Cookie data: as described in the Cookies section below

How We Use Your Information

• Delivering development, design, and integration services — contractual necessity
• Responding to enquiries and providing support — contractual necessity and legitimate interests
• Sending marketing communications — consent
• Billing, fraud prevention, and audits — legal obligation and legitimate interests
• Improving our website and services — legitimate interests
• Complying with legal and regulatory requirements — legal obligation

International Data Transfers

Bigfolio operates from the United States and Pakistan. Your personal information may be accessed, processed, and stored in either country, and by service providers located elsewhere.

Where we transfer personal data of individuals in the European Economic Area or the United Kingdom outside those regions, we rely on appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, together with supplementary technical and organisational measures.

You may request a copy of the safeguards we have in place by emailing hello@bigfolio.co.

How Long We Keep Your Data

• Client project records — 7 years after the engagement ends, for tax and legal purposes
• Enquiries that do not become projects — 24 months from last contact
• Marketing contacts — until you unsubscribe, then 12 months in a suppression list
• Website analytics — 26 months
• Payment and billing records — 7 years, as required by law

We delete or anonymise data once the applicable period ends, unless a longer period is required by law.

Sharing Your Information

We may share personal information with:

• Service providers who support our operations, including hosting, analytics, email, and payment processing
• Contractors and team members who require access to deliver your project, under confidentiality obligations
• Professional advisers, including lawyers, accountants, and auditors
• Government or legal authorities, where required by law
• A purchaser or successor entity, in connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data, where we have no overriding legal basis to retain it
• Restrict how we process your data
• Object to processing based on legitimate interests, including direct marketing
• Port your data to another provider in a machine-readable format
• Withdraw consent at any time, without affecting processing carried out before withdrawal
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email hello@bigfolio.co. We will respond within 30 days.

If you are in the EEA or UK and are not satisfied with our response, you may complain to your national supervisory authority. In the UK this is the Information Commissioner's Office (ico.org.uk).

California Privacy Rights

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under the CCPA and CPRA.
• Limit the use of sensitive personal information. We do not collect sensitive personal information as defined by the CPRA.
• Be free from discrimination for exercising these rights

To make a request, email hello@bigfolio.co with "California Privacy Request" in the subject line. We may need to verify your identity before processing the request. You may use an authorised agent, subject to verification.

Data Security

We maintain administrative, technical, and physical safeguards including:

• TLS encryption for data in transit
• Encryption at rest for stored data
• Role-based access controls and multi-factor authentication
• Confidentiality obligations for all personnel and contractors
• Regular access reviews and security monitoring

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to enable essential website functionality, remember your preferences, and measure site performance and usage.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the site function. Where required by law, we request consent before setting non-essential cookies.

Children's Privacy

Our services are directed at businesses and are not intended for anyone under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact hello@bigfolio.co and we will delete it.

Third-Party Links

Our site may link to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this policy from time to time. When we make material changes, we will update the "Last Updated" date and, where appropriate, notify you by email or through a notice on our website.

Contact Us

Bigfolio LLC

United States: 453 S Spring St, Suite 1212, Los Angeles, CA 90013, USA

hello@bigfolio.co